Following a comprehensive inspection the Care Quality Commission (CQC) has rated services at Harrogate and District NHS Foundation Trust as ‘Good’ overall in its report published in July 2016.
The Trust was rated ‘Outstanding’ in the ‘Caring’ domain, overall and separately for hospital-based and community services. It was rated ‘Good’ overall in the ‘Effective’, ‘Responsive’ and ‘Well-led’ domains.
The ‘Caring’ domain is scored by how well staff involve and treat people with compassion, kindness, dignity and respect. The CQC noted that “across the Trust we found staff kind, caring and taking extra steps to improve their patients’ experience of the services”.
Several of the Trust’s services were rated ‘Outstanding’. At Harrogate District Hospital, both Critical Care and Outpatients and Diagnostic Imaging services scored this highest possible grade. The Trust’s Community Adult service and Community Dental service were also rated ‘Outstanding’.
The Trust’s regulatory performance during the year has remained Green in all categories, in line with risk ratings contained in the Operational Plan and the Trust has met its infection control targets. No formal regulatory action has been taken or is planned. The Trust continues to have robust measures in place to monitor performance and quickly address areas of concern.
The NHS Improvement Risk Assessment Framework uses a wide range of metrics and data sources to assess the Trust’s governance rating, including information from the Care Quality Commission (CQC) and other third party reports. The Trust reported a Green governance rating for each quarter of 2015/16.